Terms of service
Terms of Service
Effective date: 29 August 2026
These Terms of Service govern your use of tabbystudioldn.myshopify.com and purchases from Hong Kong Dui Dui International Trading Limited, trading as Tabby Studio (“Tabby Studio”, “we”, “us”, or “our”).
By using our website or placing an order, you agree to these Terms of Service and our applicable Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. Eligibility and Lawful Use
You must be legally capable of entering into a contract in your location or use the store with the authorization of a parent or legal guardian.
You may not use the website for unlawful, fraudulent, abusive, infringing, or harmful activity, or interfere with the website’s security or operation.
2. Products and Handmade Variation
Our custom products are personalized and made to order.
Product photographs, examples, mock-ups, and digital proofs are intended to represent the product as accurately as reasonably possible. However, reasonable minor variations may occur due to factors such as thread colour, fabric texture, screen settings, stitch direction, embroidery placement, and dimensions.
These reasonable minor variations are not considered defects, provided that the finished item remains materially consistent with the approved design and product description.
3. Orders and Payment
An order is accepted when we send an order confirmation and take or authorize payment, subject to our right to reject or cancel an order for legitimate reasons, including:
* pricing or listing errors;
* suspected fraud or unauthorized payment;
* unavailable materials;
* an unsuitable, unlawful, or infringing image or request;
* inability to produce the requested customization;
* inability to ship to the delivery address; or
* another legitimate operational or legal reason.
If we cancel an order before fulfilment, we will refund the amount paid for the cancelled item.
Prices, currencies, applicable taxes, discounts, and shipping charges will be displayed at checkout where applicable.
4. Customer Photographs and Instructions
You retain ownership of photographs, images, names, instructions, and other content that you submit to us.
By submitting content, you confirm that you own it or have the necessary permission to use it and that our use of the content to fulfil your order will not violate another person’s intellectual property, privacy, publicity, or other rights.
You grant us a limited, non-exclusive licence to copy, adapt, digitize, process, and use submitted content only as reasonably necessary to:
* create and prepare your custom design;
* produce your customized product;
* communicate with you about your order;
* provide customer support;
* deliver your order;
* comply with applicable legal requirements; and
* resolve disputes or order-related issues.
Permission to display your custom item on our social media channels is separate and optional.
We will not use your custom item for social-media display unless you have separately opted in or otherwise provided us with permission.
Our handling and retention of uploaded pet photographs and other personal information is further explained in our Privacy Policy.
5. Proof, Approval, and Revisions
We aim to send your design proof within 2 business days of purchase.
Once your proof has been sent, please review it carefully and approve it or request your included revision within 24 hours.
You are responsible for checking all visible details in the proof, including, where applicable:
* pet appearance and markings;
* pet name and spelling;
* layout and positioning;
* selected customization options; and
* other visible design details.
One reasonable revision is included with your order.
Additional revisions, use of a replacement source photograph, or significant changes to the original design request may require an additional fee and may extend the production timeline. Any additional fee or revised timeline will be confirmed with you before further work continues.
Production begins only after your design has been approved.
Your approval authorizes us to produce the item based on the approved proof. We are not responsible for errors that were clearly visible in the approved proof, except where applicable law provides otherwise.
Late Proof Approval
If we do not receive your approval or revision request within 24 hours, your order may be placed on hold.
This will delay production, and the estimated production and dispatch dates will be extended accordingly. We are not responsible for delays caused by late proof approval.
6. Cancellations
You may request cancellation before custom design work begins.
Please contact us as soon as possible with your order number. A cancellation request is not confirmed until we have replied to confirm it.
Once custom design work has begun, the order cannot normally be cancelled where permitted by law.
Nothing in these Terms limits any mandatory cancellation or consumer right that cannot legally be excluded.
7. Production and Delivery
We aim to complete production within 5 business days after proof approval.
Shipping time is additional and depends on the delivery destination and shipping method.
Any production, dispatch, or delivery dates provided are estimates unless we expressly state that a particular date is guaranteed.
Delivery may also be affected by circumstances outside our reasonable control, including carrier delays and customs processing.
Please see our Shipping Policy for further information about shipping times, tracking, customs, address errors, delays, and lost parcels.
8. Returns, Problems, and Statutory Rights
Because our products are personalized and made to order, they are not normally eligible for change-of-mind returns or exchanges where permitted by law.
If your item is:
* damaged;
* defective;
* incorrect;
* materially inconsistent with the approved design or product description; or
* confirmed lost in transit,
please contact us promptly in accordance with our Return & Refund Policy.
We will normally provide a replacement at no additional cost where appropriate.
Where applicable law requires another remedy, we will provide the appropriate repair, replacement, refund, price reduction, or other remedy.
Nothing in these Terms excludes or limits mandatory consumer rights that cannot legally be excluded.
9. Intellectual Property
The website and its original content, including our branding, product photographs, graphics, text, templates, illustrations, layouts, and Tabby Studio-created design elements, are owned by or licensed to us and may be protected by applicable intellectual-property laws.
You may access and use our website for personal shopping purposes.
Unless permitted by law or with our prior written permission, you may not copy, reproduce, distribute, sell, scrape, republish, modify, or commercially exploit our website content or original design materials.
This section does not transfer ownership of customer-submitted photographs or other customer-owned content to us.
10. Third-Party Services and Links
Our store may use or link to third-party services, including Shopify, payment providers, product-customization services, shipping carriers, analytics providers, and social-media platforms.
Third-party services outside our control may be governed by their own terms, policies, and privacy notices.
We are not responsible for the operation, content, availability, or practices of third-party websites or services to the extent permitted by applicable law.
11. Disclaimers and Liability
To the maximum extent permitted by applicable law, our website is provided on an “as available” basis, and we do not guarantee that access to the website will always be uninterrupted, secure, or error-free.
We are not responsible for losses that were not reasonably foreseeable, business losses arising from a consumer purchase, or delays caused by circumstances outside our reasonable control, to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.
12. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
These may include, without limitation:
* carrier or postal disruption;
* customs inspections or delays;
* severe weather;
* natural disasters;
* strikes or labour disputes;
* power, telecommunications, or internet failures;
* government action or regulatory restrictions;
* transport disruption; or
* unexpected material shortages.
Where reasonably possible, we will take appropriate steps to reduce the effect of such events and communicate significant delays affecting your order.
13. Governing Law and Disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region (Hong Kong SAR).
However, if you are a consumer in another country or region, this does not deprive you of any mandatory consumer protections that apply to you under the laws of your usual place of residence and that cannot legally be excluded by contract.
Subject to any mandatory right you may have to bring a claim elsewhere, the courts of Hong Kong will have non-exclusive jurisdiction in relation to disputes arising from or connected with these Terms.
If you have a concern or dispute regarding your order, we encourage you to contact us first so that we can try to resolve the matter.
14. Changes and Severability
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal obligations.
The revised terms will be published on our website with an updated effective date.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
15. Contact Us
If you have questions about these Terms of Service or your order, please contact:
Hong Kong Dui Dui International Trading Limited
Trading as Tabby Studio
Registered Office:
Rm 1011, 10/F, The Cloud
111 Tung Chau Street
Tai Kok Tsui, Hong Kong
Email: tabbystudio@outlook.com