Privacy policy
Privacy Policy
Effective date: 29 August 2026
This Privacy Policy explains how Tabby Studio (“Tabby Studio”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit shoptabbystudio.com, place an order, upload a pet photograph, contact us, or otherwise use our services.
1. Who Is Responsible for Your Information
The data controller or business responsible for your personal information is Hong Kong Dui Dui International Trading Limited, trading as Tabby Studio.
Registered Office:
Rm 1011, 10/F, The Cloud,
111 Tung Chau Street,
Tai Kok Tsui, Hong Kong
Contact email: tabbystudio@outlook.com
2. Information We Collect
We may collect the following categories of personal information:
* Contact and account information, such as your name, email address, telephone number, billing and shipping address, and account details.
* Order and transaction information, such as products ordered, customization choices, payment status, discounts, refunds, and delivery details. Payment providers process full payment card details; we generally do not receive your complete card number.
* Customization content, including pet photographs, pet names, design instructions, customization selections, proof feedback, and working design or embroidery files.
* Communications, such as emails, customer-service requests, reviews, survey responses, and records of consent.
* Device and usage information, such as IP address, browser and device type, pages viewed, referring pages, approximate location, and cookie or similar technology identifiers.
* Marketing and privacy preferences, including newsletter choices, cookie choices, data-sharing opt-outs, and optional permission to display your custom item on our social media channels.
3. How We Use Your Information
We may use personal information:
* To provide our services, process orders and payments, create your custom design, send your design proof, produce and deliver your order, and provide tracking information.
* To communicate with you about your order, proof of approval, customization requests, delivery, or other service-related matters.
* To answer questions, provide customer support, prevent fraud, and resolve delivery, payment, or product issues.
* To operate, secure, troubleshoot, maintain, and improve our store, products, customer experience, and business processes.
* To comply with tax, accounting, consumer-protection, legal, regulatory, and record-keeping obligations.
* To send marketing communications where you have consented or where otherwise permitted by applicable law. You can unsubscribe from marketing communications at any time.
* To feature your custom item on our social media channels only where you have separately opted in or otherwise provided permission for us to do so.
4. Legal Bases for Processing
Where laws such as the UK GDPR or EU GDPR apply, we generally process personal information where:
* processing is necessary to perform our contract with you or to take steps at your request before entering into a contract;
* processing is necessary to comply with a legal obligation;
* processing is necessary for our legitimate interests in operating, improving, protecting, and securing our business and services; or
* you have provided your consent.
Optional use of your custom item for social media and certain marketing, advertising, or cookie activities will rely on consent where required by applicable law.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.
5. How We Share Information
We may share personal information where reasonably necessary with service providers and other parties involved in operating our business, including:
* Shopify and services used to operate our online store;
* payment processors;
* fraud-prevention and security providers;
* website, hosting, cloud, and technology service providers;
* email and customer-support services;
* production partners and manufacturers involved in creating your customized product;
* shipping carriers and logistics providers;
* customs and border authorities where required for international shipments;
* analytics or advertising providers used on our store;
* professional advisers such as accountants, lawyers, or insurers; and
* public authorities where disclosure is legally required.
We may also transfer relevant information as part of a merger, financing, restructuring, acquisition, sale, or transfer of all or part of our business, subject to applicable legal requirements and safeguards.
6. Shopify and Third-Party Services
Our online store is hosted on Shopify.
Shopify and third-party apps or services installed or enabled on our store may process personal information to provide services such as storefront functionality, checkout, payment processing, product customization and file-upload features, analytics, fraud prevention, marketing, and customer support.
These third parties may process personal information in accordance with their own privacy policies and applicable data-protection laws.
7. International Transfers
Because we sell products internationally and use service providers and production partners located in different countries, your personal information may be processed or stored outside the country in which you live.
Where required by applicable data-protection law, appropriate safeguards will be used for international transfers of personal information. These may include adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting, tax, fraud-prevention, record-keeping, and dispute-resolution requirements.
Pet photographs and working customization or design files are generally retained until your order has been delivered and any delivery or quality issue has been resolved. They will then normally be deleted within 30 days, unless we are required to retain them for longer for legal or legitimate business reasons.
If you have separately consented to us displaying your custom item on our social media channels, relevant photographs or images may be retained for that purpose until you withdraw your consent or they are no longer required.
If you withdraw your social-media consent, we will stop future use and, where reasonably possible, remove content that remains under our control. However, copies that have already been shared, saved, or reposted by other users or third parties may remain outside our control.
9. Cookies and Similar Technologies
We and our service providers use cookies and similar technologies that are necessary for the operation of our store, including functions such as checkout, security, and remembering certain preferences.
We may also use analytics, advertising, or other non-essential technologies, subject to your choices and applicable law.
Where available, you can use the cookie banner, Manage Privacy Preferences, Your Privacy Choices, or similar privacy controls displayed on our store to review or change your available choices.
Disabling certain essential cookies may prevent parts of the website from functioning correctly.
10. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including the right to:
* request access to personal information we hold about you;
* request correction of inaccurate or incomplete information;
* request deletion of certain personal information;
* request restriction of certain processing;
* object to certain processing;
* request a copy or transfer of certain personal information;
* withdraw consent where processing is based on consent;
* opt out of certain marketing, sales, sharing, or targeted advertising activities where applicable; and
* make a complaint to an applicable privacy or data-protection authority.
These rights may be subject to legal limitations or exceptions.
To exercise a privacy right, please contact us at tabbystudio@outlook.com. We may need to verify your identity before completing certain requests.
11. Sale or Sharing of Personal Information
We do not sell customer-uploaded pet photographs for money.
Depending on the privacy laws applicable in your location, certain analytics, advertising, or marketing technologies used by our store may be legally classified as a “sale”, “sharing”, or use of personal information for targeted advertising, even where no money is exchanged.
Where applicable, you may exercise available opt-out rights through the privacy controls provided on our website or by contacting us at tabbystudio@outlook.com.
12. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
If you create an account with us, we recommend using a unique and secure password. Please contact us if you believe your personal information or account may have been accessed without authorization.
13. Children
Our services are not directed toward children who cannot legally consent to the use of online services in their jurisdiction.
We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by law.
If you believe that a child has provided personal information to us improperly, please contact us at tabbystudio@outlook.com so that we can investigate and, where required, delete the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will revise the effective date shown at the top of this page.
15. Contact Us
For questions about this Privacy Policy, requests relating to your personal information, or other privacy enquiries, please contact:
Hong Kong Dui Dui International Trading Limited
Trading as Tabby Studio
Registered Office:
Rm 1011, 10/F, The Cloud,
111 Tung Chau Street,
Tai Kok Tsui, Hong Kong
Email: tabbystudio@outlook.com
Depending on where you live, you may also have the right to make a complaint to the relevant privacy or data-protection authority in your country.