Shipping policy

Shipping Policy

Effective date: 29 August 2026

This Shipping Policy explains the order preparation, production, shipping, tracking, customs, and delivery procedures for orders placed with Tabby Studio, operated by Hong Kong Dui Dui International Trading Limited.

1. Order Preparation and Production

We aim to send your design proof to the email address provided with your order within 2 business days after your order is placed.

Once the proof has been sent, please approve it or request your one included revision within 24 hours.

Production will begin only after we receive your approval.

If we do not receive your approval or revision request within 24 hours, your order may be placed on hold. This will delay production, and the estimated production and dispatch dates will be extended accordingly.

Once your proof has been approved, we aim to complete production of your custom item within 5 business days.

Business days exclude weekends and applicable public holidays at the place of production or dispatch.

2. Shipping Origin

Orders are currently dispatched from China.

Please note that Tabby Studio is operated by Hong Kong Dui Dui International Trading Limited, a company registered in Hong Kong. Our registered business address is separate from the location from which orders are produced or dispatched.

3. Shipping Destinations, Costs, and Delivery Estimates

We ship to many international destinations.

Available shipping services, shipping charges, and estimated delivery times may depend on the destination and will be displayed at checkout where applicable.

For orders delivered to the United Kingdom, delivery usually takes approximately 4–7 business days after dispatch.

Delivery times for other international destinations vary depending on the destination, carrier, customs processing, and local postal conditions.

All delivery estimates begin after your order has been dispatched. Production time is separate from shipping time.

Delivery estimates are provided as guidance and are not guaranteed delivery dates unless we expressly state otherwise.

4. United Kingdom Shipping Charges

For orders delivered to the United Kingdom:

Orders of £68 or more: Free shipping
Orders under £68: £8.99 shipping

The applicable shipping charge will be shown at checkout.

5. Tracking

Where tracking is available, we will provide tracking information when your order has been dispatched.

Please allow up to 48 hours after receiving your dispatch notification for the carrier’s tracking information to begin updating.

Occasionally, tracking information may take longer to update depending on the carrier or the point at which the parcel receives its first scan.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country or relevant authorities.

Unless checkout expressly states that these charges are included, any applicable import duties, taxes, customs fees, or handling charges are the responsibility of the recipient.

Customs procedures and delays are outside our direct control and may extend the estimated delivery time.

7. Delivery Address

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error after placing your order, please contact us at tabbystudio@outlook.com as soon as possible.

We will try to update the address where possible, but we cannot guarantee that an address can be changed once fulfilment or shipping arrangements have begun.

Once a parcel has been dispatched, we cannot guarantee that it can be redirected.

If a parcel cannot be delivered or is returned because the address provided by the customer was incorrect or incomplete, additional shipping charges may be required before the parcel can be resent.

8. Delivery Delays and Tracking Problems

International delivery may occasionally be affected by circumstances outside our reasonable control, including:

* carrier or postal delays;
* customs inspections or processing;
* severe weather;
* local delivery disruption;
* public holidays;
* transport disruption; or
* other events outside our reasonable control.

If your tracking has stopped updating for an unusual period, your parcel is materially overdue, or the carrier reports a delivery problem, please contact us at tabbystudio@outlook.com with your order number and tracking information.

We may ask you to confirm your delivery address and, where appropriate, check with household members, neighbours, any designated safe place, or your local delivery office.

9. Lost Parcels

If you believe your parcel has been lost, please contact us so that we can investigate the shipment with the carrier.

Where the carrier confirms that a parcel has been lost, we will normally remake and resend your item at no additional cost.

Where another remedy is required by applicable law, we will provide the appropriate remedy.

10. Damaged Parcels

If your item arrives damaged, please contact us within 7 days of delivery where possible.

Please provide:

* your order number;
* clear photographs of the damaged item;
* photographs of the outer packaging;
* a photograph of the shipping label; and
* photographs showing any visible damage to the parcel.

Please keep the original packaging until we confirm that it is no longer required, as photographs or packaging may be needed to make a claim with the shipping carrier.

Please do not return a damaged item unless we provide you with return instructions.

For further information about damaged, defective, incorrect, or lost orders, please see our Return & Refund Policy.

11. Contact Us

For questions about shipping, tracking, delivery, or a missing parcel, please contact:

Hong Kong Dui Dui International Trading Limited
Trading as Tabby Studio

Registered Office:
Rm 1011, 10/F, The Cloud
111 Tung Chau Street
Tai Kok Tsui, Hong Kong

Email: tabbystudio@outlook.com